Working at St. Coletta
IT Computer Specialist Washington,DC Apply Online
Under general supervision of the Director of IT, the incumbent is responsible for providing routine computer maintenance, software updates, and technical assistance, support and training to users throughout the organization. Duties entail installing, maintaining and monitoring personal computers, macs, printers and related peripheral and audio visual equipment. While working in a team-focused environment, the incumbent must be able to function independently on multiple assignments with only general administrative direction.
This position is classified as non-exempt and in accordance with the Federal regulations is eligible for overtime pay for hours worked in excess of forty (40) hours per week. Note: Overtime must be pre-approved and time off from work either paid or unpaid is not considered in determining hours worked in a week.
Other Performance Measures:
Successful performance on the job requires following safety guidelines and policies to reduce accident or injury to self or students, school dress standards, proper attendance and leave policies, and compliance with other policies set forth in the Employee Handbook. Creativity, initiative and effective problem solving is also important to the success of the incumbent.
Examples of Essential Functions.
- Provide on-site support and technical assistance to users at all locations throughout the organization, answering questions or resolving computer problems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Maintain printers and printing supplies, providing user support and training as needed.
- Perform routine computer maintenance and software updates; enter commands and observe system functioning to verify correct operations and detect errors.
- Perform minor repairs to and install hardware, software or peripheral equipment, following design or installation specifications; relocates equipment as needed.
- Refer major hardware or software problems or defective productions to vendors or technicians for service.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Oversee the daily performance of computer systems.
- Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
- Assists in authorizing access to various databases to meet individual user needs without compromising system security.
- Most tasks require oral communication, visual and hearing perception, and the ability to get around the classrooms, cafeteria, gym, campus, etc.
- Exercises considerable independence; receives general administrative direction.
- Perform other duties as assigned.
·Working knowledge of Windows XP Pro, Windows Server 2003, Windows Vista Business, Apple OS 10.4 and 10.5.
·Working knowledge of Microsoft Office Windows, 7 & 10 Pro, Windows Server.
·Ability to perform routine computer maintenance and software updates
·Ability to accurately assess customer needs and to meet quality standards for service and customer satisfaction.
·Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving.
·Ability to work in a team focused environment and interact with users with limited computer skills.
·Ability to train professional and clerical staff in routine systems use.
·Strong interpersonal skills and the ability to communicate verbally and in writing.
·Successful completion of the required training courses within a specified period of time.
Successfully passing a criminal background investigation and pre-employment and random drug screenings.
Examples of Knowledge, Skills and Abilities
·Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications.
·Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
·Knowledge of hardware and software installation.
·Knowledge of the operation, care, and adjustment of computer peripheral equipment.
·Some knowledge of computer security systems and procedures.
·Ability to prepare and maintain standards, policies, procedures, guidelines and technical manuals.
·Ability to troubleshoot and resolve routine hardware and/or software problems.
Minimum Acceptable Education and Experience:
Completion of a bachelor's degree program in computer science, business or related field; and two years of relevant experience preferably in a school environment.
Hours of Work - 7:30 AM to 4:30 PM - Monday through Friday